Twenty five years in this business, and I got a no this week that landed differently than any of the others. In this line of work, no rarely means never. It usually means not yet, and I've had people circle back eight months later ready to sign. What threw me was what...
There's a sentence you've probably said this week that quietly cost you the room, at work or at home, and you didn't even notice it happen. You say something in a meeting. Nobody responds. Two minutes later, someone else says the exact same thing, louder, and the room...
10 Simple Questions That Spark Real Connection Emotionally intelligent communication often starts in the smallest, most overlooked moments, like the way we open a conversation. Think about how many times a day you say, “How are you?” or “How was your day?” without...
10 Emotionally Intelligent Communication Phrases That Turn Conflict Into Connection Most communication breakdowns don’t start with big arguments. They start with small phrases that instantly trigger defensiveness. Someone says “Calm down,” and suddenly the...
From Rebel to Ranked. If My Parents Could See Me Now I just saw my name on a list I never imagined I would be on. Global Gurus ranked me #16 in the Top 30 Communication Professionals in the world. I opened the page to read about Mark Bowden who ranked #1. He has been...
The Skills That Will Define Leadership in 2026 As I’ve been researching my upcoming book Connected Conversations, one theme keeps resurfacing. The skills that matter most in 2026 are not technical. They are human. Leaders are navigating more complexity than ever....