The author offers skills you can understand and (hopefully) implement. It feels fresh, the contents of this self-help book never feel as if they were snatched off the internet and re-written. I honestly felt Sandy Gerber knows what she is talking about. The author can write. She knows how to put a message in an interesting, easy-to-follow way. I´m very happy to recommend this book to anybody looking to communicate better, not just at work, but in their personal life too.